You Can Clinic is committed to providing high-quality training and ensuring a fair and transparent cancellation policy for all attendees.  We understand that circumstances may change, and you may need to cancel your training course. Our cancellation policy is as follows:

Cancellation by the Attendee

  • More than 21 days before the course date – You are eligible for a full refund or the option to reschedule to a future course date.
  • 7 to 21 days before the course date – A 50% refund will be issued, or you may reschedule for a future course with a £50 rebooking fee.
  • Less than 7 days before the course date – No refund will be issued; however, you may transfer your booking to another individual.
  • Non-attendance on the day – No refund or rescheduling options are available.

Cancellation by You Can Clinic

In rare circumstances, You Can Clinic may need to cancel or reschedule a course due to unforeseen circumstances such as trainer illness, insufficient bookings, or other operational reasons. In such cases:

  • You will be offered a full refund or the option to reschedule to a new date.
  • We will notify attendees as soon as possible to minimise inconvenience.
  • You Can Clinic is not responsible for any additional costs incurred, such as travel or accommodation expenses.

Transfer of Booking

If you are unable to attend your scheduled course, you may transfer your place to another individual. You must notify us at least 48 hours before the course date with the full details of the replacement attendee.

Refund Processing

Refunds will be processed within 7-10 business days using the original payment method. Please note that processing times may vary depending on your payment provider.

Exceptional Circumstances

We understand that emergencies happen. If you have exceptional circumstances (e.g., medical emergencies, bereavement), please contact us with supporting documentation, and we will assess refund or rescheduling requests on a case-by-case basis.

For any queries regarding cancellations or rescheduling, please contact us at contact us.